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Showing posts with label Client Service. Show all posts
Showing posts with label Client Service. Show all posts

Monday, 10 December 2012

Successful Resolution of a Motor Vehicle Accident Case

Toronto Personal Injury Lawyer Albert Conforzi: I have been asked a few times in the past week about my successful resolution of a recent case.

The case arose out of a serious motor vehicle accident, which is typical in my practice area. It was an intersection accident between a pickup truck and a tractor-trailer. As a result, my client - whom we'll call Mary - sustained serious orthopedic injuries to her legs, pelvis and arm.

As is typical, Mary had a good recovery from those multiple fractures, but there were still physical limitations she would carry with her forever. When clients realize that their physical limitations will be permanent, they can spiral downwards emotionally. In Mary's case, the  emotional scars became as important as the physical limitations.
When I was a defense lawyer for insurers, I learned firsthand the power of creating exposures to both sides.
The key in a case like this is early psychological intervention and support once the signs of the spiral begin to appear. For Mary, the psychological impairments became the basis of a Catastrophic Impairment designation.

Careful evaluation of Mary's situation led us to get a future care cost analysis for her needs. After that was done, we evaluated what could be obtained from the tort defendant and what could be obtained from the accident benefits carrier. By creating exposures to each side, we were able to put them both in a position where they wanted to discuss a resolution with us.

When I was a defense lawyer for insurers, I learned firsthand the power of creating exposures to both sides. Few lawyers use both tort and accident benefits exposures effectively. While the accident benefits regimes have changed multiple times over the years, the theory remains the same: use the accident benefits to build the tort and then use both sides against each other to maximize compensation for the client's injuries.

As in this case, the theory works when its implemented skillfully. It's what we do for our clients.

Albert Conforzi is a personal injury lawyer with Pace Law Firm in Toronto. His posts generally appear on Mondays.

Monday, 15 October 2012

Client Service and Building Upon Success


Toronto Personal Injury Lawyer Albert ConforziI spent this past Saturday with my colleagues at Pace Law Firm in a service standards retreat.

How refreshing it is to be part of an organization brave enough to look critically in the mirror. As I enter my 30th year working in litigation and in law firms, I have met many lawyers and observed many different firms. The one common thread is that the lawyers and their firms generally regard what they do as beyond  reproach and beyond review.

One thing that I have observed since joining Pace Law Firm is that our organization is not only dedicated to excellent service, but is constantly trying to find ways to build upon excellence.

Our firm already enjoys an extremely high level of client satisfaction.This results in a high rate of referrals back from former clients if their family and friends suffer an injury and need help to recover their dignity following that injury. That being the case, why would we bother asking our 130 lawyers and staff to devote their weekend to talk about something we already do well? The answer is simple: complacency is the enemy.

We live in an incredibly competitive world. There are no end of competitors who use the media to boast that they are the best at what they do. At Pace, building upon our achievements will continue to motivate us to push the envelope of client service and satisfaction.

Our culture of service has been incredibly important to our success so far, yet I am proud to be part of an organization that is able to say, "We provide exceptional service to our clients, but we can always find ways to improve."

Albert Conforzi is a personal injury lawyer with Pace Law Firm in Toronto. His posts generally appear on Mondays.

 

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